You can cancel your order any time before it is ready to ship. You would see an option to cancel within 'My Orders' section.

Refund will be given to you in the form of Store Credits by default under 'My Account' for the prepaid order cancellation.

You can return products purchased from SportALook within the specified return /exchange period (please check product details page for the same). Create a Return Request by clicking on 'Return' against the order under “My Orders” section. Follow the screens that come up after tapping on the 'Return’ button. You can return a product if:

• Faulty / defective product
• Physically damaged product
• Unhappy with the product quality
• The product is different from description on the website
• Size / Fit issue

We’ll arrange for pickup of your package within 2-7 working days of receipt of your request through our courier partners. Please keep the return shipment ready.

Refund will be initiated upon successful pickup from your end and return to the Seller as per the Returns Policy.

This may have happened, if the item you returned is used, damaged or original tags are missing.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same).

Our 30 days return and exchange policy ensures that you have a hassle-free shopping experience with Sportalook.com. Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Following are the terms and conditions for return/replacement:

• Products must not be tampered with
• Products must be in their original condition without any damage
• Only unused, unaltered, unsoiled products with their original price tags, labels, packaging, freebies and accessories will be accepted
• There should be no stains, marks, stitches or holes in the product(s) caused by the consume
• Brand packaging should be intact
• Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
• Replacements will be made basis availability of that product on the website
• Original Invoice shall be returned with the product(s)

Reship orders in case of replacement cannot be returned or replaced again.

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

• Product is damaged due to misuse/overuse
• Items that have been worn/washed/soiled
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• Free product provided by brand
• Innerwear, lingerie, deodorants/perfumes cannot be returned on account of hygiene
• Products which were sold as combos/sets, are not eligible for return/replacement as individual items
• Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
• In case of branded electronic items, brands’ return, repair and replacement policy will apply